Shipping policy

Vitelli Moda – Shipping Policy

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below you will find details of our shipping procedures.

SHIPPING SCOPE

  • Countries: We currently ship within the United Kingdom and the United States.
  • Future Expansion: We are evaluating expansion to additional shipping regions.

SHIPPING COSTS

  • United Kingdom & United States: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly displayed at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
  • Order Cut-Off Time: 5:00 PM (GMT).
  • Weekend Orders: Orders placed during the weekend are processed on the next business day.

TRANSIT TIME

  • Estimated Delivery Time:
    • United Kingdom: 5–7 business days
    • United States: 6–10 business days
  • Business Days: Shipments are dispatched from Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as customs clearance, weather conditions, and transportation issues.

SHIPPING PROCESS

  • Reliable Carriers: We ship via trusted international carriers such as FedEx and local delivery partners.
  • Insured Shipments: All shipments are insured. Please contact our customer service team in case of loss or damage during transit.
  • Eco-Friendly Packaging: We are committed to using sustainable packaging materials to reduce our environmental impact.

ADDRESS CHANGES

  • Customers may request a delivery address change by contacting our customer service team within 24 hours of placing the order. Once an order has been shipped, the delivery address cannot be changed.
  • Customers are responsible for ensuring that the delivery address provided at checkout is accurate.

ORDER CANCELLATIONS

You may cancel your order at any time before shipment to receive a full refund. If the order has already been shipped, please follow the return process after delivery.

PACKAGES DAMAGED DURING TRANSIT

  • If your package is damaged during transit, please report it to us within 3 business days of receiving the order.
  • We may request photographic evidence of the damaged goods in order to process your claim.
  • After reviewing the claim, we may offer a replacement, refund, or store credit for any item proven to have been damaged during transit.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email containing tracking details, including the carrier name and tracking number.
  • Track Your Order: You can track your order via our website by entering the tracking number in our tracking portal.
  • Questions: Our support team is available to answer any questions regarding the tracking of your order.

FOR ANY QUESTIONS, CONTACT US

Email: info@vitellimoda.it

Phone:  +44 7366 373193

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Customer Service: Our customer service team is available from 9:00 AM to 5:00 PM (Monday to Friday).